Policies and Full Customer Terms

These policies apply to all Garrison Acres pumpkin-display reservations. They are communicated during the online reservation/booking process and should be reviewed before completing checkout.

Payment and Reservation

Full payment is required at booking. A Requested Installation Week is not reserved until checkout is completed and payment has been received.

Service Area

Customers must enter the correct installation address during checkout. Primary Service Zone delivery and installation are included with the package price. Extended Service Zone reservations include an additional $50 charge. If an applicable delivery fee is not collected because of incorrect information, the fee must be paid before scheduling. Orders with installation addresses outside the configured service-area ZIP codes may be canceled and fully refunded.

Installation Scheduling

Customers select a Requested Installation Week during booking rather than an exact installation date. Garrison Acres groups installations geographically to create efficient routes. We aim to provide as much advance notice as possible. The exact installation day and approximate arrival window will typically be provided 5-10 days before the selected installation week. Installations are generally completed on weekdays. Weekend installations may be used when needed for weather delays or scheduling adjustments.

Installation Access

Customers do not need to be home during installation. The designated installation area must be accessible and free of obstacles. Customers are encouraged to remain reachable by phone during the scheduled arrival window in case an access or placement question arises. General placement preferences and special access instructions may be submitted through the post-purchase Installation Details Form. Final styling and arrangement remain at the discretion of Garrison Acres based on the selected package, available space, site conditions, accessibility, and natural product variation.

Weather and Rescheduling

Outdoor installations are subject to weather and site conditions. If severe weather or another condition makes installation unsafe or impractical, Garrison Acres may reschedule the installation. We will make every reasonable effort to complete a weather-delayed installation within approximately three days of the originally scheduled date, weather and route availability permitting. Customers will not be charged a rescheduling fee when Garrison Acres postpones an installation because of weather.

Customer Cancellations

Cancellation deadlines are based on the first day of the customer’s selected Requested Installation Week.

10 or more days before the installation week begins: Full refund
5-9 days before the installation week begins: 50% refund
Fewer than 5 days before the installation week begins: No refund

Crop Availability and Order Fulfillment

Pumpkins, gourds, straw, corn stalks, and other seasonal décor items are agricultural products. Availability may be affected by weather, crop conditions, disease, wildlife, transportation disruptions, supply shortages, and other circumstances outside the reasonable control of Garrison Acres. Exact pumpkin colors, shapes, sizes, and varieties may vary. Garrison Acres may make reasonable substitutions when necessary, provided the overall quantity, quality, and value of the selected package are maintained. If Garrison Acres cannot fulfill an order at a comparable quantity and value, we may reschedule or cancel the order. Orders canceled by Garrison Acres will receive a full refund of the amount paid.

Representative Images and Natural Variation

Package photos and mockups are representative examples intended to show the approximate style and scale of each display. Actual pumpkins, gourds, colors, shapes, sizes, varieties, and arrangements will vary based on natural availability and the individual installation space. Exact colors, varieties, or arrangements cannot be guaranteed.

Product Longevity and Damage

Pumpkins and gourds are natural, perishable products. Their longevity varies depending on temperature, sunlight, moisture, weather, wildlife, and other environmental conditions. Garrison Acres carefully selects quality products at installation but cannot guarantee against normal deterioration, weather-related damage, or animal damage after installation. If an item appears damaged or spoiled when the display is installed, customers should contact Garrison Acres promptly so the issue can be addressed.

End-of-Season Removal

Customers may add end-of-season removal for $60. Removal service will take place during November 2-8, 2026. Garrison Acres will assign the exact removal day and approximate arrival window after organizing pickup routes. Customers do not need to be home, but all display items must remain accessible. Customers who would like to keep their pumpkins or décor beyond the standard removal period should not purchase the removal add-on.

Policy Acknowledgement

By completing checkout, the customer confirms that they have reviewed and agreed to the Garrison Acres cancellation, scheduling, weather, crop-availability, service-area, installation, natural-product, and removal policies.